Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping method |
Estimated delivery time |
Cost |
|
UK Standard (Free delivery for orders over £35) |
3-5 business days |
£4.00 |
|
UK Express |
2 business days |
£6.00 |
|
Europe Standard Europe Tracked |
3-5 business days
|
£8.50 £12.50 |
|
USA Tracked Rest of the World Tracked |
7-15 business days
|
£18.50 £20.00 |
We cannot deliver to PO Box addresses.
All items must be delivered to the customer’s billing address.
If you would like to return or exchange an item, please contact us first for authorisation within 14 days of receipt.
Please quote your order number and state if you would like a refund or exchange.
All returns must be posted to:
MORTIER'S TEA
JACK'S HOUSE
HINXWORTH
HERTS SG7 5HB
You are responsible for the postage costs of returning your item(s) and should return them via a tracked delivery method.
Please return your item(s) in the original packaging where possible.
Your item(s) must be in new, unopened and unused condition.
If you want an exchange but the alternative product isn’t available, then a refund will be given instead.
Faulty Products
In the unlikely event that your items are faulty please contact us.
Items that are damaged through use are not considered faulty.